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In ten inspiring chapters, Behar draws on his strong belief in the human spirit to discuss the success that comes from building trust, facing challenges, saying yes, daring to dream, and other key principles such Know who you wear one hat Think the person who sweeps the floor should choose the broom Be only the truth sounds like the truth Take think like a person of action and act like a person of thought ...(read the book for the whole picture)
Longtime Starbucks executive Howard Behar offers leadership advice in “It’s Not About the Coffee” and it comes down to treating people well and putting them first. As Behar consistently notes, Starbucks is not in the coffee business serving people, it’s in the people business serving coffee. In this charming and immensely readable book, Behar offers his ten principles on leadership and relates how they helped him build a unique culture at Starbucks. It’s a fascinating read though readers looking for a detailed account of Starbucks’ growth need to look elsewhere. Behar does off some interesting stories of course--how Starbucks handled layoffs, failed products--but this is a book more focused on servant leadership than how a Fortune 500 business was created. But for those readers looking for an excellent account of servant leadership, this book is highly recommended.
